Our overall experience was pleasant. The house was roomy and accommodated our family’s needs. Need more lights.. especially since bears are on the loose.

No complaints . Wonderful place

You welcomed us and everyone was very nice.

Everything was great but the internet didnt work for 2 days we had to call to get it fixed Also I would recommend a gas grill other then that it was perfect

We had problems with the hot tub but everyone was so professional and nice they got it fixed the cabin was so nice and clean we will be staying at that cabin again I loved how we had a late check in and when we got to the cabin the lights was on so we didn't have to go in in the dark thank you chalet village for being such a great company and very nice all the time

Gorgeous cabin. Easy check-in process.

Awesome place we absolutely loved it! Office is very kind and courteous.

Everything went pretty good during our stay. We stayed at the 1116 Ski Mountain Road location. I had one incident the first night. When coming in the front door and going up into the kitchen area there are large tiled steps. I came out of the family room late in the evening and fell down those steps. There needs to be step or night lights to light up both sets of steps.

It was very relaxing and the home has everything you need. It's very close to downtown Gatlinburg, which was nice. It is on a very busy street, so something to keep in mind if you have small children. I love how the master bedroom is off by itself and all the bedrooms are a good distance from the living areas.

It's a beautiful place. It is right next to a very busy street, so that's something to keep in mind if you have small children. The patio outside with the fireplace was very nice and comfy. It does get wet out there because of the hot tub that's also on the patio.

Beautiful home. It was ready early so we were able to check in earlier, which was nice. Location was close to downtown but far enough out to still feel somewhat secluded. We even saw a bear! However, the home does sit close to a main road so was loud at times. The creek nearby helped drown out some of the nice. Unfortunately, we were awoken by unexpected contractors one morning. Very loud in driveway. Very spacious for 7 of us. The covered porch with TV, fireplace and hot tub was a nice addition.

This place was so beautiful! My only complaint would be there were Cheerios and other food in the pull out couch. I would’ve liked the pull out couch to be cleaned. Overall great experience!

Very easy process and nice staff!

Our cabin was fantastic and fit our family perfectly. The driveway was easy to use, nice for old folks and kids. The ranch style was also great.

Everything was beyond what we expected

Great! Very easy to book and very nice to talk to.

Our recent trip was great. Check in and check out was easy. The cabin was perfect for our group of 6 adults. We will be back

Everything was great except heater could contend with cold. Bedrooms were chilly!

The house we rented was a lovely place and absolutely perfect for our visit. The staff at Chalet Village was friendly and helpful. We had a wonderful experience with Chalet Village.

Beautiful felt like home, we stayed the week before Christmas. The house could have been featured in a magazine. The tree, decorations were tastefully done. Just amazing we're planning to go back hopefully in the Fall. The realty company was amazing with their communication. We left two items behind accidentally and they quickly arranged to have them shipped to us. A+ plus in all area s.

We truly enjoyed our stay with Chalet Village. Everything was very organized and seamless.

Wonderful cabin, the outdoor fire pit and lounge area was so comfortable and relaxing.

Sweet staff. Easy check in.

Great we love staying with y'all

Very clean very nice..not handicap accessible like we were told though. Power went out for over 15hrs but chalet village couldn't help that!

We have rented from you for years and always love your properties and outstanding customer service.

Home was very clean when we arrived, hot tub clean and hot, leaves were to a minimum on driveway and deck. Very easy check in and out, office location great. Home was easy location too. Very friendly staff

Our extended family has made this yearly pilgrimage to Gatlinburg for 14 years and this was our first time using one of your rental properties. You guys made the entire process from booking to checkout a breeze! Your office staff was friendly. The cabin was Amazing! We will be back!

Great company location was great easy to find

We have always had a wonderful stay through Chalet Village Properties. A 25 +year tradition that will continue.

Great service....nice place....my loved ones were impressed

GREAT! The house is wonderful--especially decorated for Christmas--with great atmosphere and amenities. Thanks for all the firewood, it really came in handy for our stay.

arrived at home, home very clean and looked great. we were pleased. Windy when we got there and the next day , Monday, was worse than Sunday. Then that afternoon and late evening, all hell broke loose as you know. Thanks to Ken Webster's call to us, we got out of the home and made it to our home in Rogersville safely. What an ordeal for us and for you as well I know. I could imagine what you are having to go through right now. Our prayers are with each and every one of you on a personal level as well as your business. Prayers are with all the homeowners and guests and the entire county of Sevier. We will prevail as the South's #1 vacation spot.

We stayed in a home called, Ski Mountain Retreat, and we will have to say it was the very best experience we had ever stayed in Gatlinburg. It was 9 of us girls that go every year to shop till we drop, and drop we did, on the oustside deck in the hot tub by the outdoor fireplace. The pictures on your web site, do not do trhis house justice. We loved the large den, dining room, kitchen and bar area combination. Plenty of room for everyone. The spacious bedrooms were large enough to accomodate us. with the spacios closet space. Loved the walk in tile showers with heated baths. Televisions in every room and even out over the outside ireplace area. We loved the spacious home, and the location to Gatlinbug was great and a plus. Plenty of level parkinbg for all of us girls. We will be back and be sure and let the owners know, it was the BEST we had ever stayed in Gatlinburg area. The Clevingers