Gatlinburg Cabin Rental Information

Chalet Village Properties:
Gatlinburg, TN Kid Friendly Vacations & Cabin Rentals

Welcome to Chalet Village Properties, offering kid-friendly vacations and cabin rentals in the Smoky Mountains of Gatlinburg, Tennessee. For more than 40 years, we have offered some of the greatest cabins for rent in Gatlinburg, TN. When planning your vacation, there are many factors to take into consideration such as availability and weather. Chalet Village aims to provide you the tools you need to make your decision an easy one. We hope you find our planning tools useful and we look forward to having you at Chalet Village Properties! Please note that four-wheel drive vehicles or tire chains are required during the winter months. In the summer months roads are passable and safe but you will still have a mountainous drive.

Snow is unpredictable. The best chance for snow is from December until mid-February. If you are lucky enough to see snow, be prepared for it. Snow removal is usually prompt on the main Ski Mountain Road, but can take a few days on the side roads, so be ready! Please be advised that Chalet Village Properties is not responsible for the roads through and around Chalet Village. The city of Sevierville and the County are responsible for Ski Mtn Road, Wiley Oakley Drive, Cliff Branch, and any side roads that are connected. These municipalities will do the best job they can depending upon the level of snow and equipment at their disposal. The driveways or parking lots of each individual cabin or chalet are private property which restricts Chalet Village Properties from scraping due to threat of damage to the property.

Where is the office and what are the hours?

1441 Wiley Oakley Dr. Gatlinburg, TN 37738 Once in Gatlinburg, go all the way through downtown to traffic light #10 (there is a Marathon station on the right corner). Turn right onto Ski Mountain Road and follow 1.5 miles up the mountain and turn right to Wiley Oakley Dr. our office will be on the right. ** Helpful Hint ** Please do not rely on your GPS, Mapquest, or Google for directions. Their accuracy is not 100%.

Our hours are as follows:

Monday to Sunday: 9AM-5PM Eastern Time
Office will be closed  Thanksgiving Day & Christmas Day. This means no check-ins or checkouts on this day.

How do I get to Gatlinburg from the Interstate?

On I-40 take exit 407 (Gatlinburg, Pigeon Forge, Sevierville, turn right off of the exit ramp and follow this road (Highway 66) approximately 9 miles to Sevierville. In Sevierville, the first large intersection meets Highway 441. Go straight through onto Highway 441 South (you will pass K-Mart on the right). Continue 13 miles on Highway 441 South through Pigeon Forge and into Gatlinburg.

Please be aware that we are located in the mountains on mountainous roads. In the winter you may need snow chains or an all-wheel drive vehicle to access us due to the snowy conditions.

Check-in time is after 3 pm. The office is open Monday to Friday 8AM to 5PM, Saturday & Sunday 9AM to 5PM(EST). For late arrivals, call the office (1-800-262-7684) before 5PM Eastern and you will be given instructions. Checkout time is before 10 am. Late check-in is only available on reservations paid in full.

Where is the closest airport?

Gatlinburg is served by McGhee-Tyson Airport (TYS) in Alcoa, Tennessee. It is about 40 miles from Gatlinburg and we recommend renting a car rather than taking a taxi (you will need the car to get up and down the mountain while here). Most major car rentals are located inside the airport terminal.

How do I get to Chalet Village from the airport?

Turn left on Highway 129 toward Knoxville. Follow 2.5 miles to Hwy 168 (John Sevier Highway). Follow John Sevier Highway 7.2 miles to Highway 441 (Chapman Highway). Turn right onto Chapman Highway and follow 19 miles to Sevierville. Turn right at the second traffic light in Sevierville (signs will point you toward Gatlinburg). Follow 13 miles to Gatlinburg.

Is there fishing nearby?

None of the small streams on Ski Mountain are large enough to support fish, but there is great trout fishing in downtown Gatlinburg. As a matter of fact, Gatlinburg has a trout-rearing program in a local facility and the streams are stocked every Thursday (no fishing on Thursday). Certain state and local regulations apply so check with our Chamber of Commerce for specifics. You can obtain a trout fishing brochure that explains all the details by calling City Hall at 865-436-1400.

Is firewood provided?

We provide firewood to some properties during fireplace season — October through March. Firewood is not provided during the off-season despite any lit pilots. Additional firewood is not provided for firepits; however, guests may choose to use supplied firewood for firepits. 

What do we need to bring?

All food and condiments (including salt & pepper); plastic wrap, foil, etc.; hair dryer, infant high chair, safety gates, portable crib; laundry supplies if your unit has a washer/dryer; beach towels for the pool, in season.

Is there a pet fee?

Chalet Village is a pet-friendly resort that offers many choices for pet-friendly Gatlinburg rentals! If you do choose to bring your furry friend along, a $79 taxable pet fee is applicable.

There are many activities available for dogs and their owners in the Gatlinburg area! Check out local trails and hikes you can do with your dog in tow.