Gatlinburg Cabin Rental Policies

Hours

Monday to Sunday : 9AM-5PM
check in 4PM until Closing , please call for after hours check in (1-800-262-7684)
Checkout: 10 AM
All times are eastern standard time.

Contract

I the undersigned, am 21 years of age or older and understand that I will be responsible for all long distance calls and the care of the property being rented, and agree to return said property to Chalet Village Properties, Inc. in the same condition, excepting normal wear and tear, as when first rented to me. I agree to pay for any damage (including reasonable attorney’s fees incurred for collecting same) to the property and contents during the stay, and that I will not hold Chalet Village responsible for any injuries or accidents occurring at the property or for the loss of money, jewelry, valuables, or personal property of any kind. I also understand that Chalet Village Properties, Inc. is not the owner of the property being rented, but is acting only as a rental agent for such actual owners, and therefore it makes no warranties as to the condition of the premises. Personal checks-up to $500, Visa, Mastercard, Discover, American Express accepted for payment and must accompany each reservation. A minimum fee of $50 will be charged if excessive cleaning is required. Positively no pets, unless chalet is pet-friendly. Maximum occupancy is enforced. Failure to comply may cause you to be evicted. Tennessee law TCA SECP 62-7-107, provides that the procuring of accommodations under false pretenses is a crime punishable by fines up to $500.00 and/or imprisonment up to 90 days. There are no refunds for checking out early. Four wheel drive vehicles and/or snow chains are recommended during winter months.

Reservations

Accepted up to one year in advance and confirmed rate will be guaranteed. Rates are subject to change without notice unless confirmed. Primary renter must be a minimum of 21 years of age. Fifty Percent (50%) deposit required on all rentals, with remaining balance due in full 30 days prior to arrival by personal check, travelers check, money order, Master card, Visa, American Express or Discover. Sorry, no pets, group parties or overnight guests in excess of unit’s published sleeping capacity. The tax rate is currently 12.75% but is subject to change. Must have major credit card for reservations. Maximum occupancy enforced — violators will be evicted without refund. Tennessee law TCA SECP 62-7-107, provides that the procuring of accommodations under false pretenses is a crime punishable by fines up to $500.00 and/or imprisonment up to 90 days. There are no refunds for early departure.

Refunds

We do not own the chalet you have rented. The chalets are privately owned, and we act as the rental agent. No refunds due to early departure or weather. 4 wheel drive vehicles and/or snow chains are recommended for the winter months. No transportation is available to and from your unit. We reserve the right to move you to a comparable unit should the one you reserved become unavailable.

Cancellations

Chalet Village Properties has a non-refundable cancellation policy which includes early departures, for any reason including but not limited to: weather, road conditions or family emergencies.  We are not responsible for such occurrences and cannot make a refund.

There are NO refunds on cancellations within the 30 day period prior to your arrival date for 1-3 bedroom cabins or 60 days prior to arrival for 4 bedroom cabins or larger. 

Reservation Protection 

Chalet Village Properties has a non-refundable cancellation policy. Reservation protection is available for 7% of the cost of your reservation and will allow you to receive a full refund, less the cost of the protection fee, up to 30 days prior to arrival for 1 to 3 bedroom cabins and up to 60 days prior to arrival for 4 bedroom cabins and larger.

Once inside these time periods the reservation protection will allow you to reschedule your stay.  Though the reservation protection is an optional charge, Chalet Village Properties has a no refund / no reschedule policy without it.

Rescheduled stays must be made within 6 months and must be in the cabin that was originally booked.

The paid amount, less the reservation protection fee, will be placed in an interest bearing escrow account and must be applied to a new rescheduled reservation which dates must fall within 6 months from the date of cancellation.  Once the 6 month time frame has expired all monies paid will be forfeited.

In addition, please be sure to utilize the entire amount as any portion not used is non-refundable and will be lost.

Please note when booking your new stay you will again have the option to purchase the reservation protection and the amount will be based on the new reservation total.

Interest on the monies held in the escrow account will be deposited to the Chalet Village Properties account.

The non-refundable / non reschedule policy, without the reservation protection, is to help ensure that the owners of our cabins and condominiums do not unduly suffer potential loss of revenue, as each owner has a substantial investment in their property.  In addition it helps Chalet Village Properties maximize our bookings to ensure the owners gain the most return on their investment and continue to make available premium properties and amenities to Chalet Village and our guests.

Damage Agreement

Guests are responsible for any damage to the property during your stay.

In lieu of a damage security deposit, Chalet Village Properties requires a non-refundable accidental damage agreement based on the number of bedrooms of the property.

Chalet Village Properties damage agreement is required regardless of any other damage protection purchased by Guest through other booking firms.

The non-refundable damage agreement covers up to $500.00 in accidental damages to rental property, such as dishware, small appliances, broken glass, etc. provided such damage is disclosed to the property management company prior to check out.

The non-refundable damage agreement does not cover intentional damage to furniture and electronics (i.e. damaged televisions, broken bed frames, broken sleeper sofa, hot tub cover, etc., theft, excessive cleaning that may be required, and incidental damage, flea infestation caused by a pet or loss of rental revenue as a result of the property being held off the market during remediation of damages caused by guest. 

Damages not reported to the management company will not be covered by these fees and Guest will be liable for all costs associated with unreported damage.  The guest fully accepts responsibility for any and all damage caused to the property by any act or omission of the guest. Any damages that are not covered or exceed the $500.00 limit under the non-refundable damage waiver will be charged to the credit card on file.  The credit card on file will be charged accordingly. The guest(s)/customer(s) who initial/sign this damage agreement, as well as the guest(s)/customer(s) who use their credit card for the damage waiver are considered responsible parties and authorize Chalet Village Properties to charge credit card(s) on file to repair the damage by guest(s), regardless of who in guest’s group caused the damage.  Chalet Village Properties reserves the right to make the final determination on what damage is considered accidental.

Should any damage come to light after the guest has departed, guest agrees and acknowledges that Chalet Village Properties may charge to the guest’s credit card or send an invoice for the amount of damages to the registered address. 

Chalet Village Properties will, however, contact guest and make an effort to rectify any damage internally prior to contacting specialists to make any needed repairs, thereby attempting to make an effort to keep any costs that the guests would incur to a minimum.

Guests of Renters

Renters are responsible for the behavior of ALL guests at ALL times while on any of Chalet Village properties or premises.  Guests are not permitted to occupy a rental property beyond its listed maximum occupancy at any time or hold any events at the home without approval, and if this occurs Chalet Village Properties reserves the right to terminate the rental agreement immediately without refund.  ALL activities must be conducted in a legal and ethical manner, and any action that does not abide by this standard could result in immediate removal from the property.

Accidents, Injury or Loss

Special risks may be involved when using pools, spas/hot tubs, bikes, outdoor equipment, deck handrails should not be sat on, etc. and guests assume all responsibility for himself/herself and their guests and for the consequences of those at risk.  Guest agrees to waive any claim whatsoever and hold harmless Chalet Village Properties, its Affiliates and the property owner for accidents and claims resulting from accidents and or injury arising from use of the rental property and any of its equipment, porches, decks, stairs, parking area, elevators, pools, hot tubs, etc.  Chalet Village Properties, its affiliates and owners, are not responsible for accidents, injury, death, or loss of personal belongings of any kind. Guests shall indemnify and hold harmless Chalet Village Properties from any and all liabilities, claims, expenses, fees, loss of use of actions of any kind arising out of renters or their guests use and occupancy of the premises.