Very friendly office staff. Easy check-in check-out instructions. The chalet we rented was very clean, Fantastic view and well kept. Would recommend using this company to book your next visit.

Tlhe cabin was clean, good ubicación, jacuzzi temperature good

Great facility clean , wonderful view. Will be back in November. Can't wait.

Great place. Great view. Great stay. God Bless those poor people who think Gatlinburg is the GSMNP Highly rec for anyone

We had an amazing time in Gatlinburg this week! Thank you so much for your excellent customer service!

Very friendly and polite service.

This cabin had everything you’d need. Hot tub, different rooms and 2 decks with pristine views. A heater on the main deck helped in the early morning for coffee on the deck. Jackie came and sorayed for wasps and there was no problem after that... hard to believe the fire went all around the cabin and it was saved.

wonderful no issues. Office staff eager to assist, very friendly and helpful. Chalet was wonderful, very best in a 3 bedroom. We have rented for many years from Chalet Village with no problems.

The cabin was very comfortable and clean Got the pleasure of seeing a momma bear with her 5 babies right outside our cabin. Wonderful experience. And cabin was up far enough where we didn’t hear traffics and the view was breath taking.

We had a great time in Gatlinburg and your chalet was exceptional.

Excellent, Only problem was the construction work going on around the chalet.

We stayed in a very beautiful chalet. Very clean and comfortable. Perfect for or familie’s stay.

You made everything very easy! The cabin was looking very and suited our needs very well. Only issue was dealing with the construction crew trucks. After the first two days they were good about not blocking our drive. So good to see building going on.

We loved everything about our stay except for the drive up the mountain. Not only were there minimal guarding but there was little light during the night time hours.

We had a wonderful stay.

Check in and check out were a breeze. The chalet was very clean and fully stocked. The view was breathtaking.

Office staff is always awesome that is part of why we continue to come back to Chalet Village year after year. Chalets are always clean and if something goes wrong, it is always taken care of.

The personnel were courteous and efficient. The chalet was clean and beautiful. We have stayed in many of your chalets over the years. We stayed in Unit 916 and will definitely stay in this unit again. The devastation was very sad but it was good to see new construction. We would like to apologize to the housecleaning employees. The time got away from us and didn't realize what time it was. We did not know they were patiently waiting at the end of the street for us to leave.

The chalet was ready when we arrived (and I might add, we were about 4 hours early)! It was neat and clean so we made ourselves at home! Very comfy! Also, the new roof over the back deck is a huge plus!! It rained some and we were able to sit and enjoy the rain on the tin roof. It was great!

Magnificent location and very private getaway that far exceeded our expectations. I'll be back!!

We were again please with out recent stay. We have stayed with Chalet Village more than 15 years. It was sad this time seeing the effects of the November '16 fire. We are anxious to see the chalets rebuilt. We will be back when time allows!

everything was so nice we really enjoy stay

Excellent chalet, friendly and courteous staff. Will continue to lease properties from Chalet Village.

The chalet was beautifully decorated and clean. The view was absolutely perfect. We enjoyed a few days of family time. Thank you for a wonderful vacation!!