Heavenly View 2308

We loved cabin and the view!

Las instalaciones me parecieron perfectas y el lugar espectacular!! me senti muy bien en la cabaña, todo en buenas condiciones, ubicacion privilegiada pero me siento decepcionado porque nunca tuve una respuesta al requerimiento que hice el dia de mi llegada, la clave que me enviaron por correo era incorrecta y nunca pude abrir la puesta hasta que llame y la abrieron remotamente, el resto de los dias que sali a las atracciones del lugar tuve que dejar la cabaña abierta con mis pertenencias en peligro. de verdad me siento decepcionado por este tipo de cosas que suceden por la mala comunicacion. por favor mejoren porque es dificil volver a un lugar donde sucedan este tipo de cosas.

We arrived Christmas Eve and to our surprise the location was very intimidating and scary to drive. This is not our first stay with cabins for you and we were not impressed. They cabin was not Clean. There was hair all over the bathroom. The towels weren’t clean. The kitchen was dirty and everything was run down. We would not recommend this cabin to anyone.

View from balcony. Large house. This was sadly the worst experience we've had with a vacation rental. And we travel often. House was not well kept. The issue is not that it was old, but that it was not well maintained and quite dirty, including spider webs on curtains, mold in bathtubs, hairballs on bathroom floor, spiders and wasps inside the house, and rodents clearly within the walls. My daughter called me at 3am on the first night from the downstairs bedroom, freaked out about screeching noises, and when my husband and I went to check it out, it was clear there were rats within the walls or trapped in the locked maintenance closet next door. All that Cabins For You did was send a pest control guy in the morning, who spent literally only 5 minutes on the property, and kept reiterating the rats were not in the house, that they were in the crawling space under the house, and this was common on the mountains. Cabins for You kept telling us they did everything they could and they could not place us in a different cabin or give us a refund for the remaining days. At the end, the kids refused the stay in the cabin, and we just did not feel comfortable forcing them to stay, as we were also disgusted. We left and spent the rest of our vacation in a much smaller, but much cleaner hotel room and were able to actually enjoy our time in Gatlinburg. Right now, our credit card is in the middle of a dispute with Cabins For You to get our money back for the remaining nights we did not spend in the cabin.

Great cabin ,but not cleanness at all, bathroom super dirty and molding

I have stayed with Cabins For You in the past and after this holiday weekend will not be renting with them again. I had booked the “Heavenly View” cabin for 9 of my friends to stay with the impression that everyone would be able to sleep comfortably. After being told on the cabin site that it have 3 queens beds, 1 king, and a bunk bed we arrived to no bunk bed. Instead, we were given a very uncomfortable futon leaving 1 person to sleep on the couch for the entire week. We also arrived to all the beds completely uncleaned and unmade from the previous renters. Along with that, all the lightbulbs in the bathroom were completely burned out. Because of this we had to bring one of the bedroom lamps into the bathroom to used for some kind of lighting. The floors were also unswept with crumbs and dirt, and the microwave completely broken. I immediately called management about all these issues to which they replied that they would have someone come out the next day to fix the issues... that first night we had to sleep on dirty used sheets, use a dimly lit bathroom, and walk on dirty floors. Very much later the next day after calling again, someone that admitted she normally does not do the cleaning for the company had come out to replace the sheets but that was the only issue that was resolved. I called again to speak to a Nicole that was apart of Cabins For You and was very rudely treated. She claimed to be too sick to talk on the phone but would not give me a number of someone who I could talk directly about all the unresolved issues so my entire second day was spent going back and forth through email wasting my vacation time playing email tag. We asked for some kind of refund for the amount of issues that went unresolved and false advertising on amount of beds but she refused. I also asked for more necessities that were provided with the cabin such as paper towels, toilet paper, and dish washer liquid since we were a big group that was staying in a cabin that meant to sleep a large group, but was also denied those small but necessary supplies as well... I usually do not bother to write a review on places that have small issues but unfortunately this trip was a disappointment and disaster all because of the lack of care this rental company has for loyal customers. This was our first group trip since the pandemic and was extremely irritated by the rudeness that I was shown and the time that was wasted trying to salvage what was left of our trip. I STRONGLY do not recommend staying with this company and strongly would recommend talking to someone within the company about any cabin issues that is not Nicole!!!

The location of the property is great and has a marvelous view. However, I was extremely disappointed that many things were not taken care of before our arrival. There are four rooms in this cabin and one room had a very saggy mattress. At first, we thought that it would not be an issue, but when we turned in for the night, I sat on the bed and it collapsed. The end result was that my family of four had to sleep one king bed in a different room. As you can imagine, we did not sleep well. The very next morning we emailed customer service, called their office and they assured us verbally that they were working on a solution. We happily continued with our day exploring the Smoky Mountains. We brought a bunch of meat back to grill and the propane tank for the grill was empty. Additionally, the mattress was not replaced nor was a viable solution provided. We spent another restless night. The next morning, we contacted them again by email, and again called their office. The people that answered the phone told us they would do their best to replace the mattress the same day in the afternoon, but that we would have to buy our own propane tank. The afternoon rolled around and we had to call again. We were then told that they would be unable to replace the mattress for a third night in a row. Finally, on the fourth day of our five day vacation a maintenance person came. They replaced the mattress and fixed the frame that was extremely loose (He was a really nice guy, no complaints about him). However, by this time our spirits had already been broken and our vacation ruined. They did not offer compensation, for the broken bed nor the propane tank we had to replace. They only offered us a $250 gift card for future stays in their cabins. We have not received the gift card yet. Needless to say this would not nearly be enough to cover what we lost. I spend $2800 on this vacation and did not have a restful place to sleep for three of the four nights.

The cabin was dirty at check in. There was mice dropping in the silverware drawer, in the pots and pans and in the bowls. There were mouse dropping in the bathroom s and shredded toilet paper in the laundry room. It took two days to get someone to come and clean. The Television in one of the rooms didn’t work. The maintenance man simply said. “Sorry, it’s burnt out. “ On the second day the gas ran out on the fireplace . We were promised a delivery every day and still hadn’t received it when we left. We were quite cold. The temp never warmed up more than 66 degrees. In the cabin. We were promised a gas grill. The grill was there . But when you opened the lid nothing was there. We were promised it would be fixed but it wasn’t. An associate named Karen apologized and said we would receive $300.00 credit which we never received.